White Water Rafting Office Staff Application

ApplicationJob Description and Pay
Whitewater Rafting Office Staff

Our whitewater rafting office in Buena Vista requires seasonal staff during the summer months of May – August.

If you would like, you can download a printable version of this application and mail it.

CUSTOMER SERVICE REPRESENTATIVE (OFFICE STAFF)

JOB SUMMARY: Serves as a professional customer service and public relations representative, cashier and secretary, both on the phone and at the front desk.  Uses advanced sales skills that convert leads into confirmed bookings. Is a member of a growing company, and therefore open to change with an emphasis on quality service and teamwork.

DUTIES & RESPONSIBILITIES: Performs all duties described in detail in the Office Staff Manual.  Examples of duties are as follows:

Works on computer:

  • Learns and uses the reservation program competently
  • Responds to email inquiries in a professional and timely manner.

Prepares for check-in:

  • Prepare coffee and hot chocolate machines.
  • Set out and prepare continental breakfast
  • Update water levels on board.
  • Ensure front area, changing rooms and toilets are clean and tidy. 
  • Ensure reports are printed and up to date.
  • Ensure that each guest has a completed liability waiver.

Day to day operations:

  • Retrieves and answers email and phone messages.
  • Enters liability releases into the computer.
  • Manage alerts, prospects, abandoned reservations, and will advise reservations.
  • Keep retail well stocked and tidy throughout the day.  Restock as necessary and keep inventory up to date.
  • Actively sells retail items and photos

End of day and closing duties:

  • Print reports and check in materials for the following day
  • Cash out the register and transmit credit card batches.
  • Update the guide phone.
  • Clean and tidy reception and retail area.  Changing rooms, and toilets (including staff toilet) and break room to be cleaned thoroughly. Take out all the trash.
  • Switch off machines (copier, printer, adding machines and shredder).  Close all computers except the backup and server.

Other duties:

  • Goes to the Post Office and bank as necessary.
  • Helps with rental equipment when necessary.
  • Runs shuttles as required.

Expectations:

  • Must be outgoing and constantly striving to make the guest experience memorable & pleasant.
  • Answers phone in a pleasant voice to sell trips, and make reservations. Problem or unusual reservations should be referred to office manager or operations manager.
  • Is a team player maintaining a good sense of humor, is cooperative, enthusiastic and flexible in dealing with guests and co-workers.
  • Must work well under pressure.  To work long hours during rush periods and not be subject to burnout or moodiness.
  • Communicates well with owners, managers, and co-workers.
  • Performs other duties as assigned.

PERFORMANCE STANDARDS: Evaluated on thoroughness in performing duties, pleasant and helpful attitude, punctuality, dependability, ability as a team player, initiative, mature judgment, relationships with guests and co-workers, flexibility, willingness to learn, enthusiasm, computer skills.

REPORTING RELATIONSHIP: Reports to the Office Manager.  In her absence, reports to the Assistant Office Manager, in her absence reports to the Co-Owner, Joe. In his absence, reports to the Operations Manager.

SCHEDULE: 30-50 hours/week average. Variable schedule with variable days off. 2-3 days off per week minimum, not necessarily consecutive. Start and finish times for workday may vary. Office hours are from 7:00am to 8 or 9pm daily.

PAY AND BENEFITS: Current year pay (see below) + .75/hour bonus paid at successful completion of contract period.  (Full-time = approx. 450 – 600 hours/season).Higher pay available for previous rafting office experience.  We pay 10% commission on new business you bring to Wilderness Aware. Free rafting for you and accompanying friend or family.

CONTRACT TIME: Students must be under contract until at least the 4th day before classes start in the fall, water permitting. Non-students must be under contract until Labor Day, water permitting. Actual start and end dates will be contracted with each person.  If you quit or are fired, your bonus will be evenly distributed among the remaining office staff at the end of the season.

TOBACCO-FREE POLICY: Wilderness Aware is a tobacco free company.  Smoking is not permitted on Wilderness Aware property, in any Wilderness Aware vehicle or in the presence of guests.  Guides are not permitted to smoke on any WA trip. This includes all overnight trips.  The use of chewing tobacco is considered inappropriate if there is a possibility of it offending guests.

DRUG FREE WORKPLACE POLICY: Wilderness Aware has adopted a zero tolerance, drug free workplace policy. As a condition of employment, every employee agrees to abide by the terms of the policy as outlined in the policies manual. Coming to work under the influence, ‘hung over’ or smelling of alcohol is not acceptable and is grounds for a written violation. If an employee is reprimanded twice for the failure to comply, the employee may be dismissed.

2018 season pay rate is $10.50 + $1.00 per hour bonus paid at the successful completion of your contract.

Colorado Rafting River Guide:

Colorado Rafting River Guide
Check out our detailed information about the rivers you can raft across Colorado.

What Our Guests Say:

Been rafting six times around the country. Best trip and guide so far.
James H.
You are great to work with and your guides are fun to be around and well trained. Each experience I’ve had with you (3) has been excellent.
Dawn R.
Best time I’ve had on the river in the past 15 years!!!! Will return soon!!!
Dylan S.
This company is quality. Six years ago I did the same trip with Jack, Ian, and Kelly and the quality is as good today.
Chris G.
Thanks for the great time on the river. You do a super job of taking care of your crews.
Jan P.
We started rafting with you in 1988. This is our fourth trip. Will be back.
Jim L.
One of the best times of my life!
Dylnn R.
I want to raft again and again and well you get the point…again.
Levi V.
I have rafted with other companies before but I found your company and Mike, our guide, to be outstanding! I will be back!
Joe M.
I would like to commend your staff on their great teamwork and enthusiasm. This was the highlight of our trip to Arizona.
Michele E.
Appreciate your professional and fun staff! Will definitely return next year!
Dana Q.
Very professional yet very informal approach—not an easy combination to sustain—nice team—office included.
Mark W.
Very pleasant and enjoyable experience. Rafted four other times and this was the best.
Linda H.
We booked our trip cold off the internet and found from the very beginning a very friendly and courteous staff that helped out and answered all our questions.
Carolyn W.
Frenchie was the best guide I’ve ever had! This is a great company and I will definitely be telling friends about it!
Jamin R.
I started rafting at WA in 1999 and have always had a good time. I highly recommend WA to anyone who wants to raft.
Marty E.
Your staff and guides were so helpful and so much fun. My kids ranked that half-day trip as the highlight of our month long trip!
Patty G.
This trip surpassed all of my expectations.
Amy B.
We had an awesome time. I would definitely recommend your company!
Leona H.
Matt was the most enthusiastic and exciting guide I have ever had… and I have done this a lot.
Carl M.
Good job, as usual. Our 5th or 6th trip with WA. Big fans of WA.
Tim S.
The trip, your people, your facility never get old.
Fred P.
This was the highlight of our trip to Colorado!
Beth G.
Sarah was fantastic! Very knowledgeable and very fun! Best trip ever, even the low water! We will be back again!
Barbara L.
The entire staff from reservations to first contact to trip guide was friendly and helpful. Our Scouts had an outstanding time!
Ken T.
Sarah, our guide, was the consummate professional.
Becky M.
This was my first rafting experience and you guys made it awesome! Thank you so much!
Jamie L.
We have rafted round the world and this is by far the best—best trained guides, best safety, best food, best fun. Thanks.
Jane H.
We feel we have found new friends in Wilderness Aware and plan on spending time in the future with you.
Susie S.
I loved my experience at WA and will definitely be back with more people.
Cory D.
Pete was great. Extremely friendly and he took great care of us and really put our group first. Our trip was relaxing and fun!
Erin L.
Your internet advertising was great. People who answered the phone very helpful and the guides top notch. Seems like your manager has done a wonderful job. I see why you are a successful company.
Phil G.
From the enthusiastic greetings when we arrived at the office this am, all service was top notch.
John D.
We had an awesome time! All staff we dealt with were very personable and helpful. I can’t imagine anything you could do to improve!
Rusty B.
Family friend always said Wilderness Aware Rafting was the best. I totally agree!
Angie D.
When I made our reservation I knew we were going to have a fantastic time. Everything that happened today exceeded my expectations.
Mark E.
It was the best first experience in rafting. Ben was awesome!! Five stars!
Kirby S.
I work in safety – wish I could get all our regional safety folks to present their safety meetings with the same enthusiasm and professionalism.
Karla S.
We’ve been with a lot of different rafting companies over the years and we have never used the same company twice but everyone on the trip agreed that your company is the best!
Lisa P.
I love the staff!! Very entertaining and welcoming. This was a great rafting experience. I want to come back tomorrow and do it again!
Bailey W.

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