Wilderness Aware Rafting Response to COVID-19
Rafting trips are open to Chaffee County, CO residents ONLY through May 31st.
ALL rafting trips will begin on June 1st, 2020 for non-resident visitors to Chaffee County.
We encourage you start planning and book your trip soon!
Please note that we will not be offering our complimentary continental breakfast this season due to self-serve food restrictions. We apologize for the inconvenience.
We take the health and safety of each and every single guest and member of our staff very seriously. In order for us to begin our rafting operation, and receive the above certification, we must follow a strict set of procedures in the office, on river and in our vehicles.
The following procedures are in place:
• Signs placed at each public entrance to our office to inform customers that they should wear a mask or cloth face covering, avoid entering if they have a cough or fever, and maintain a minimum six-foot distance from one another. Cloth face-coverings will be available to purchase should any guest need one.
• Employees must record a clock-in and clock out temperature every shift/day worked, and will be told to leave work if they become ill or told to remain at home if they become ill outside of work.
• Employees are required to wear a cloth face covering when interacting with guests at the front desk, rental counter and in vehicles. Wilderness Aware will provide any employee with a cloth face covering if they are unable to provide their own.
• Guests and employees are instructed to maintain at least six feet distance form customers and each other. Guests should expect customers to momentarily come closer to accept payment, hand over rental items, paddles and helmets and check lifejacket fittings.
• Sign postings will state that no more than 6 people stand in line while waiting to purchase rental items and retail, and to stand a minimum of six feet from the next person in line. Employees will use verbal reinforcement to remind guests of this rule as it prevents guests from go over the crowd size minimum for enclosed spaces.
• Employees have been assigned to disinfect all high-contact surfaces frequently – included but not limited to employee break room (3 x daily), guest and employee restrooms (one per hour minimum), other common areas (once per day minimum). The front desk, rental counter and other point of contact items such as pens will be disinfected as often as possible, and employees will discourage guests from touching retail items they do not intend to purchase.
• Wilderness Aware will contact business will as little as contact as possible. This will include having all guests fill out a digital waiver, accessible online and in advance of the trip.
• All food will be prepped in commercial-grade kitchen. The kitchen will be sanitized after the morning prep session and again after trips return at the end of the day.
• Guests will not be allowed to serve their own food if a meal is provide on their trip. Meals with either be pre-packaged (as is the case for all day trips that lunch is provided), or will be served by the guides (as is the case for all meals on multi-day trips). Our complimentary continental breakfast will be suspended for this summer due to this restriction.
• Hand sanitizer is to be used by each passenger when entering our shuttle vehicles.
• The number of passengers has been reduced by 50% of the vehicles occupancy, and passengers sit in locations to maximize social distancing.
• Passengers, guests and guides will wear non-medical, cloth face-coverings when in a shuttle vehicle containing more than one person.
• Windows will remain open and ventilation is increased in all shuttle vehicles.
• All high-contact surfaces of the vehicle are disinfected at the end of each day.