Wilderness Aware Rafting Booking Policies

All of the following policies are covered and agree upon over the phone with one of our customer service representatives before completing your reservation. If you booked your trip online, you are required to read and agree to our policies before completing your reservation. If you have any questions about our policies, please do not hesitate to contact us or call 1.800.462.7238.

Cancellation Policy:

  • Day Trips: Wilderness Aware allows any group or individual to cancel their trip up to 10 days prior to departure and receive a refund on the trip cost less a $5 per person processing fee. If the group or any individual chooses to cancel within 10 days prior to departure, for any reason, there will be no refund issued.
  • Multi-Day Trips: Wilderness Aware allows any group or individual to cancel their trip up to 10 days prior to departure and receive a refund on the trip cost less a $50 per person processing fee. If the group or any individual chooses to cancel within 10 days prior to departure, for any reason, there will be no refund issued.

Rescheduling Policy (Half and Full Day Trips ONLY):

  • If your group must reschedule 2 or more days prior to your departure day, there is no rescheduling fee. If your group must reschedule the day before your departure day, there will be a $5 per person rescheduling fee charged. If your group reschedules the day of departure, at least 2 hours prior to departure time, there will be a $10 per person rescheduling fee. Rescheduling is subject to availability and our standard cancellation policy will apply if the group must cancel because there is no availability to reschedule. We cannot reschedule any trip within 2 hours of departure time.

Trip Cancellation Coverage:

  • Day Trips: If trip cancellation coverage is purchased, I may cancel up to 24 hours prior to my trip departure with no penalty on my trip cost. If I cancel within 24 hours but with at least 1 hours’ notice I will receive trip credit in the form of a gift certificate good through the following season. Gift certificates cannot be extended beyond their expiration date. If I cancel within 1 hour my trip is non-refundable. Coverage can be purchased at the time of my deposit for a minimal fee, approximately 10% of my trip cost. Coverage is nontransferable, nonrefundable and does not cover no-shows.
  • Multi-Day Trips: If trip cancellation coverage is purchased, I may cancel up to 48 hours prior to my trip departure with no penalty on my trip cost. If I cancel within 48 hours but with at least 24 hours notice I will receive trip credit in the form of a gift certificate good through the following season. Gift certificates cannot be extended beyond their expiration date. If I cancel within 24 hours my trip is non-refundable. Coverage can be purchased at the time of my deposit for a minimal fee, approximately 10% of my trip cost. Coverage is nontransferable, nonrefundable and does not cover no-shows. Inn to Inn Trips only: Trip cancellation coverage applies only to my rafting and activity trip cost, not partnering bed and breakfasts. I understand that the bed and breakfasts have their own cancellation policies and I may or may not receive a refund for the cost of my lodging if I cancel with short notice.
  • If you choose to purchase trip cancellation coverage insurance as part of your online reservation, add it to your cart from the “Suggested Add-Ons” on your shopping cart screen.

Drugs and Alcohol:

  • All Day Trips: I understand that alcohol or drugs are not to be consumed before or during my trip. I understand no refund will be given to those drinking alcohol or using drugs prior to the trip.
  • Multi-Day Raft Trips: I understand that alcohol or drugs are not to be consumed before or during the time I am on the river. I understand no refund will be given to those drinking alcohol or using drugs prior to river time. I understand I may bring alcohol in plastic or metal containers for consumption in the evening in camp on multi-day trips.

Pregnancy:

  • All Trips: I understand you do not take guests that are pregnant.

Colorado Rafting River Guide:

Colorado Rafting River Guide
Check out our detailed information about the rivers you can raft across Colorado.

What Our Guests Say:

We booked our trip cold off the internet and found from the very beginning a very friendly and courteous staff that helped out and answered all our questions.
Carolyn W.
I have rafted with other companies before but I found your company and Mike, our guide, to be outstanding! I will be back!
Joe M.
Very professional yet very informal approach—not an easy combination to sustain—nice team—office included.
Mark W.
It was the best first experience in rafting. Ben was awesome!! Five stars!
Kirby S.
You are great to work with and your guides are fun to be around and well trained. Each experience I’ve had with you (3) has been excellent.
Dawn R.
The entire staff from reservations to first contact to trip guide was friendly and helpful. Our Scouts had an outstanding time!
Ken T.
From the enthusiastic greetings when we arrived at the office this am, all service was top notch.
John D.
We started rafting with you in 1988. This is our fourth trip. Will be back.
Jim L.
I work in safety – wish I could get all our regional safety folks to present their safety meetings with the same enthusiasm and professionalism.
Karla S.
The trip, your people, your facility never get old.
Fred P.
When I made our reservation I knew we were going to have a fantastic time. Everything that happened today exceeded my expectations.
Mark E.
We have rafted round the world and this is by far the best—best trained guides, best safety, best food, best fun. Thanks.
Jane H.
Thanks for the great time on the river. You do a super job of taking care of your crews.
Jan P.
Your internet advertising was great. People who answered the phone very helpful and the guides top notch. Seems like your manager has done a wonderful job. I see why you are a successful company.
Phil G.
We had an awesome time. I would definitely recommend your company!
Leona H.
We had an awesome time! All staff we dealt with were very personable and helpful. I can’t imagine anything you could do to improve!
Rusty B.
We feel we have found new friends in Wilderness Aware and plan on spending time in the future with you.
Susie S.
I would like to commend your staff on their great teamwork and enthusiasm. This was the highlight of our trip to Arizona.
Michele E.
Been rafting six times around the country. Best trip and guide so far.
James H.
I love the staff!! Very entertaining and welcoming. This was a great rafting experience. I want to come back tomorrow and do it again!
Bailey W.
Good job, as usual. Our 5th or 6th trip with WA. Big fans of WA.
Tim S.
Sarah, our guide, was the consummate professional.
Becky M.
Pete was great. Extremely friendly and he took great care of us and really put our group first. Our trip was relaxing and fun!
Erin L.
I want to raft again and again and well you get the point…again.
Levi V.
Your staff and guides were so helpful and so much fun. My kids ranked that half-day trip as the highlight of our month long trip!
Patty G.
Appreciate your professional and fun staff! Will definitely return next year!
Dana Q.
Very pleasant and enjoyable experience. Rafted four other times and this was the best.
Linda H.
Frenchie was the best guide I’ve ever had! This is a great company and I will definitely be telling friends about it!
Jamin R.
This was the highlight of our trip to Colorado!
Beth G.
This was my first rafting experience and you guys made it awesome! Thank you so much!
Jamie L.
I started rafting at WA in 1999 and have always had a good time. I highly recommend WA to anyone who wants to raft.
Marty E.
Best time I’ve had on the river in the past 15 years!!!! Will return soon!!!
Dylan S.
Matt was the most enthusiastic and exciting guide I have ever had… and I have done this a lot.
Carl M.
Family friend always said Wilderness Aware Rafting was the best. I totally agree!
Angie D.
This trip surpassed all of my expectations.
Amy B.
Sarah was fantastic! Very knowledgeable and very fun! Best trip ever, even the low water! We will be back again!
Barbara L.
I loved my experience at WA and will definitely be back with more people.
Cory D.
We’ve been with a lot of different rafting companies over the years and we have never used the same company twice but everyone on the trip agreed that your company is the best!
Lisa P.
This company is quality. Six years ago I did the same trip with Jack, Ian, and Kelly and the quality is as good today.
Chris G.
One of the best times of my life!
Dylnn R.

Recent Blog Posts: