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WILDERNESS AWARE RAFTING BOOKING POLICIES

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All of the following policies are covered and agree upon over the phone with one of our customer service representatives before completing your reservation. If you booked your trip online, you are required to read and agree to our policies before completing your reservation. If you have any questions about our policies, please do not hesitate to contact us or call 1.800.462.7238.

Cancellation Policy – Half & Full Day Rafting Trips:

  • If your group or any person in your group cancels their trip up to 72 hours prior to departure date and time, you will receive a full refund. No cancellation fees. If you cancel within 72 hours prior to departure date and time, for any reason, you will not receive a refund. If necessary, you can reschedule your trip within 72 hours, but at least 1 hour, prior to departure time for a $10/rescheduling fee, subject to availability. Rescheduled reservations are non-refundable.

Cancellation Policy – Multi-Day Rafting Trips:

  • If your group or any person in your group cancels their trip up to 10 days prior to departure date and time, you will receive a full refund. No cancellation fees. If you cancel within 10 days prior to departure date and time, for any reason, you will not receive a refund.
  • Cancellation Coverage Option: At the time of confirmation, you can purchase cancellation coverage for $50/person. Coverage allows you to cancel up to 72 hours prior to departure and receive a full refund. Cancellation coverage is non-refundable, non-transferable and does not cover no-shows.
  • Inn to Inn Trips Only: Bed and breakfasts have their own cancellation policies. You may or may not receive a refund for the cost of lodging if the trip cancelled, even if cancellation coverage is purchased.

Cancellation Policy – Horseback Riding Trips:

  • If a group or any person in a group cancels their trip after payment is made, and there is no option to reschedule, you will be issued a gift certificate. No refunds will be issued.

Cancellation Policy – Zip Line Tours:

  • If your group or any person in your group cancels their trip up to 72 hours prior to departure date and time, you will receive a full refund. No cancellation fees. If you cancel within 72 hours prior to departure date and time, for any reason, you will not receive a refund. 

Late Arrival Policy:

  • It is your responsibility arrive for your trip on time – typically 30-60 minutes prior to your scheduled departure time. We will not wait for late arrivals. Please take into account travel time, weather, road construction, etc.

Water and Weather Policy:

  • Wilderness Aware reserves the right to move your group to a more appropriate section of river due to extreme high or low water conditions. We will give you as much notice as possible of conditions that may affect your scheduled trip. Note that if an alternate section of river is available to your group no refunds or credits are given.
  • Wilderness Aware trips run rain or shine. We will not cancel or cut short trips due to rain and/or thunderstorm conditions (including lighting). 

Drugs and Alcohol:

  • All Day Trips: Alcohol or drugs are not to be consumed before or during the trip. This includes recreational marijuana. No refund will be given to those drinking alcohol or using drugs prior to the trip. 
  • Multi-Day Raft Trips: Alcohol or drugs are not to be consumed before or during the time you are on the river. No refund will be given to those drinking alcohol or using drugs prior to river time. This includes recreational marijuana. You may bring alcohol in plastic or metal containers for consumption in the evening in camp on multi-day trips.

Pregnancy:

  • All Trips: Wilderness Aware does not take guests that are pregnant.

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