WILDERNESS AWARE RAFTING BOOKING POLICIES

All of the following policies are covered and agree upon over the phone with one of our customer service representatives before completing your reservation. If you booked your trip online, you are required to read and agree to our policies before completing your reservation. If you have any questions about our policies, please do not hesitate to contact us or call 1.800.462.7238.

Cancellation Policy:

  • Day Trips: Wilderness Aware allows any group or individual to cancel their trip up to 10 days prior to departure and receive a refund on the trip cost less a $5 per person processing fee. If the group or any individual chooses to cancel within 10 days prior to departure, for any reason, there will be no refund issued.
  • Multi-Day Trips: Wilderness Aware allows any group or individual to cancel their trip up to 10 days prior to departure and receive a refund on the trip cost less a $50 per person processing fee. If the group or any individual chooses to cancel within 10 days prior to departure, for any reason, there will be no refund issued.

Rescheduling Policy (Half and Full Day Trips ONLY):

  • If your group must reschedule 2 or more days prior to your departure day, there is no rescheduling fee. If your group must reschedule the day before your departure day, there will be a $5 per person rescheduling fee charged. If your group reschedules the day of departure, at least 2 hours prior to departure time, there will be a $10 per person rescheduling fee. Rescheduling is subject to availability and our standard cancellation policy will apply if the group must cancel because there is no availability to reschedule. We cannot reschedule any trip within 2 hours of departure time.

Trip Cancellation Coverage:

  • Day Trips: If trip cancellation coverage is purchased, I may cancel up to 24 hours prior to my trip departure with no penalty on my trip cost. If I cancel within 24 hours but with at least 1 hours’ notice I will receive trip credit in the form of a gift certificate good through the following season. Gift certificates cannot be extended beyond their expiration date. If I cancel within 1 hour my trip is non-refundable. Coverage can be purchased at the time of my deposit for a minimal fee, approximately 10% of my trip cost. Coverage is nontransferable, nonrefundable and does not cover no-shows.
  • Multi-Day Trips: If trip cancellation coverage is purchased, I may cancel up to 48 hours prior to my trip departure with no penalty on my trip cost. If I cancel within 48 hours but with at least 24 hours notice I will receive trip credit in the form of a gift certificate good through the following season. Gift certificates cannot be extended beyond their expiration date. If I cancel within 24 hours my trip is non-refundable. Coverage can be purchased at the time of my deposit for a minimal fee, approximately 10% of my trip cost. Coverage is nontransferable, nonrefundable and does not cover no-shows. Inn to Inn Trips only: Trip cancellation coverage applies only to my rafting and activity trip cost, not partnering bed and breakfasts. I understand that the bed and breakfasts have their own cancellation policies and I may or may not receive a refund for the cost of my lodging if I cancel with short notice.
  • If you choose to purchase trip cancellation coverage insurance as part of your online reservation, add it to your cart from the “Suggested Add-Ons” on your shopping cart screen.

Drugs and Alcohol:

  • All Day Trips: I understand that alcohol or drugs are not to be consumed before or during my trip. I understand no refund will be given to those drinking alcohol or using drugs prior to the trip.
  • Multi-Day Raft Trips: I understand that alcohol or drugs are not to be consumed before or during the time I am on the river. I understand no refund will be given to those drinking alcohol or using drugs prior to river time. I understand I may bring alcohol in plastic or metal containers for consumption in the evening in camp on multi-day trips.

Pregnancy:

  • All Trips: I understand you do not take guests that are pregnant.

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15% Off Half and Full Day Arkansas River trips in June!

Wilderness Aware RAfting
Promocode: NEW-JUNE18
Book and Pay by May 25th, 2018
One discount per reservation, cannot be combined with other discounts.

Offer applies to adult rate only on NEW rafting reservations.

Excludes Dinner Float, Royal Gorge and Bighorn Sheep Canyon trips, rental items, gift cards, photos and retail.
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